Declared firsthand domains
Product strategy · Payments · Pricing
A declared domain means the creator has stated direct involvement in decisions of this kind. It is not an assessment of their judgment.
Creator profile
M. Okonjo
Former VP Product, B2B payments
Identity checkedLagos, NigeriaPublishing since 2026-03
Fifteen years building payments products across two continents. Writes about pricing decisions, platform migrations and the cost of reversing a commitment too late.
Disclosures
Holds equity in a former employer referenced in one published case. Disclosed on that case page.
Published cases (2)
Product strategyPaymentsFree to read
We killed a feature after six months of build. The reasoning held; the timing did not.
Adoption sat at 4% of target after two quarters. Four options on the table, three rejected. The decision to discontinue was defensible on the evidence available — the error was waiting two months longer than the criteria required.
PricingPayments
A 40% price rise with no grandfathering for existing customers
Grandfathering was the obvious kindness and the obvious mistake. We chose against it, lost more customers than the model predicted, and would make the same call.